Frequently Asked Questions

Where do items ship from?

We package and mail your items from our little pink studio in Alexandria, VA unless otherwise stated in the product’s description.

How long until I receive my order?

The time it takes to receive your order will depend on what you ordered and where it is being shipped. Most of our items will ship within 3-5 business days after purchase. You should receive your order 3-5 days after your purchase plus shipping time. If you ordered a customized item, it make take longer to ship however shipping estimates for custom items are available in the product description. If you have a question about shipping that has not been answered here, please feel free to contact us.

What are the current shipping estimates for most products?

Domestic Shipping – Shipping times will vary depending on the shipping destination. All items ship from Virginia. Shipping methods vary depending on the items ordered. All items will ship via USPS First Class or USPS Priority Mail and will generally take 2-4 business days to arrive. .Please review the product information for specific and accurate shipping methods and estimates.

International Shipping – Items for international orders are shipped via USPS International Priority Mail and generally take between 6-10 business days to arrive. Some items may be held in customs which is beyond our control and may add additional shipping time. For this reason, we usually tell our international customers to expect their package in 14 -20 business days.

Who is responsible for customs and duties taxes?

We are not responsible for any fees, taxes or duties associated with your purchase or the shipping of your order. If any additional fees, taxes and/or duties are required, you will need to pay them before receiving your order. If you are purchasing items to be sent as a gift, please be aware that there may be additional fees, taxes or duties that your gift recipient will be responsible for if they are located outside of the United States.

Do you use eco-friendly packaging?

We are committed to reducing our plastic waste as much as possible and to offering packaging that is either recyclable or compostable whenever possible.  We are currently in the process of transitioning to more environmentally friendly packaging for some of our items and will make a full transition once our current packaging inventory runs out.

What is your return and exchanges policy?

We want you to be happy with your purchase therefore we would be happy to accept exchanges due to damage, product defect or if the wrong item was shipped.

Please contact us within 7 days of receipt of your order if you have received any damaged, defective or incorrect items and we will promptly exchange or replace them. Shipping will not be charged for items that are being exchanged or replaced if the item is damaged, defective or incorrect.

If you think your item has been lost in the mail, please contact us and we will do our best to resolve the issue. We are not responsible for shipping delays or lost mail however we are happy to try and help you locate any items in your order. You can also check the tracking information for your order.

If there is anything wrong or missing from your order, we would love the opportunity to try to make it right for you. Please contact us with any questions and concerns and we’ll work with you to resolve the issue to the best of our ability.

What payment methods do you accept?

We accept all major debit and credit cards including Visa, Mastercard, American Express and Discover. We also accept payments via PayPal. Only one credit or debit card may be applied at payment.

Do you accept promo codes?

Yes we do! If you’d like to use a promo code, you can do so by entering it during the checkout process.

Where can I find promo codes?

We offer various promo codes during various times of the year. Promo codes may offer discounts, free shipping or a free gift with purchase or a combination of all three.

Promo codes are sometimes displayed on our home page or in the announcement bar at the very top of each page on our website. You can find more promo codes by following our Instagram or signing up for our email newsletter.

Please the terms of each promo code for more specific information. Only one promo code may be used at a time.

Where are your products made?

Most of the lovely items in our shop are made in our studio in Alexandria, VA. We design and make as much as we can in house. A few of our products are printed or manufactured in another state but everything is made in the USA. We have a wonderful partnership with a family-owned printing company and woman owned manufacturer. We have chosen to outsource some products because we do not have the equipment or expertise to make that particular item. The dream is to one day be able to make all of our products in house.

Can I purchase a frame with my art print?

At this time, we do not offer framing services for our art prints. It is something we would like to do in the future and should we offer framing services, we will be sure to update our website with that information.

Any frames you see in product images are just pretty props and will not be included in your order. We source most of our frames from local craft and hobby stores, home décor stores, thrift stores or our own homes.

If you don’t have a frame you can still proudly display your shiny new CBTD art print. We recommend using a poster hanger, washi tape or an easel instead.

Do you accept bulk orders?

Some of our items are available for ordering in bulk. If you’re interested, please contact us for information regarding availability and pricing.

What is your creative process for designing and making new products?

It’s always so much fun to learn about different creative processes. While it would take way to long to explain exactly how we do what we do, we can give you a basic idea of what our creative process looks like most of the time. Our process changes depending on the type of product we are making.

Here’s a peek into our general creation process:

1. We'll brainstorm ideas for new products/designs.

2. We'll settle on an idea and sketch it out on paper.

3. The sketch is turned into a painting. We love using watercolors and gouache but we'll also paint digitally. Sometimes, we'll also add some lettering or calligraphy.

4. We'll digitize the painting, finalize the design and then print it.

5. We love embellishing our paper goods after they've been printed. Sometimes, we'll add Howa little sparkle or shine just to take it up a notch (or two).

Our primary mediums are watercolor and gouache with a little bit of digital painting, in which case we use Adobe Fresco to draw and paint. We are completely self-taught and learned everything we know by picking up some paints and getting a feel for things. We watched others make art and learned about different techniques and ideas and put in a lot of trial and error to find what worked best for us. In the end, we found something we love.

We’ll be sharing little behind the scenes looks into our creative process on our blog and Instagram so check there for all the latest details.

What art supplies do you use?

We primarily watercolors to paint most of our designs. Our favorite brand is Windsor and Newton. We also use gouache for some of our designs and our favorite gouache brand is Holbein. We use both the acrylic and the non-acrylic gouache.

We use a variety of watercolor papers for our designs. It depends on what we’re painting. We primarily use Arches cold pressed watercolor paper for designing new products but we also use various Canson and Strathmore papers for illustrations we use on our website or Instagram. We also use a Strathmore watercolor sketchbook when we need to experiment a little before we design a product.

Our favorite brushes are Princeton brushes in either the Select Series or the Neptune line.

Our digital designs are made on Adobe Fresco and Photoshop. We use the free brushes offered by Adobe. We are fans of the various pencil, crayon and gouache brushes.

Did you go to art school?

Nope! We are completely self-taught and learning new things every day.

Who is Milo?

Milo is our little studio mascot and general overseer of all things Cherry Blossom Tree Designs. He’s a ginger domestic short haired tabby cat. He’s about 4 years old (we adopted him so we don’t know his exact birthdate). You can find him fiercely attacking the printers, sleeping in his fluffy pink bed or looking for bits of string to chase.